Frequently Asked Questions - ISO Services

Common questions about The Information Security Office service offerings

How do I request a security exception for Win 7 EOL?

Exceptions are allowed only if the system cannot be upgraded and depending on the data classification level and the amount of data of that type. Submit your security exception request by November 1, 2019, to allow time to implement mitigations needed before End of Life.

Visit here for the exception process

How do I upgrade my computer to a new operating system?

If the computer is managed by ITCS: Submit a ticket: https://sharedservices.berkeley.edu/it/(link is external)

If the computer is managed by your department IT: Submit a ticket directly to them

If you do not have campus IT support you can download the software here: https://software.berkeley.edu(link is external)...