Frequently Asked Questions - ISO Services

Common questions about The Information Security Office service offerings

How can I get help from IT on Windows 7 End of Life?

Please fill out this request form only if you have not already been in contact with campus IT professionals (either through your department or IT Client Services) regarding the upgrade of your current Windows 7 computer, purchase of a new computer, or security exception application.

What should I do after my CalNet gets unlocked?

Now that your CalNet account has been unlocked, you must reset your passphrase as follows:

Go to https://mycalnet.berkeley.edu

Select "Forgot my CalNet ID / Passphrase"

Enter your Student, Employee, or Affiliate ID NUMBER, or recovery email address

Confirm that you are not a robot by selecting all of the applicable images

Once you receive the email to reset your...

Where can I get detailed questions answered regarding the new IS-3?

Units interested in detailed information about IS-3 controls; roles and responsibilities; and implementation tools from the UC Systemwide Policy Office can contact ISO at security@berkeley.edu to request access to the systemwide materials.

How do I request a security exception for Win 7 EOL?

Exceptions are allowed only if the system cannot be upgraded and depending on the data classification level and the amount of data of that type. Submit your security exception request by November 1, 2019, to allow time to implement mitigations needed before End of Life.

Visit here for the exception process

How do I upgrade my computer to a new operating system?

If the computer is managed by ITCS: Submit a ticket: https://sharedservices.berkeley.edu/it/(link is external)

If the computer is managed by your department IT: Submit a ticket directly to them

If you do not have campus IT support you can download the software here: https://software.berkeley.edu(link is external)...