bSecure Remote Access VPN

If you are currently using Cisco AnyConnect VPN, please install the bSecure Remote Access VPN before Sept. 30, 2019, when the Cisco VPN service will be retired. See How to Get Started section below for installation instructions.

What We Do

The bSecure Remote Access VPN (Virtual Private Network) service, using the Palo Alto Networks GlobalProtect software, allows CalNet ID–authenticated users to securely access the UC Berkeley network from outside of campus as if they were on campus and encrypts the information sent through the network. There are three tunnels:

  • Split Tunnel is the default and is used to allow users to access on-campus resources. When using the split tunnel option, any traffic meant for destinations on campus will go through the GlobalProtect client and VPN tunnel. However, traffic meant for other sites like Google will not use the VPN tunnel.
  • Full Tunnel (listed as “Library Access and Full Tunnel”) directs all traffic, regardless of the destination, through the GlobalProtect client and VPN tunnel.  All client traffic is routed through the campus network with an IP address associated with the campus. This is most commonly used if you are accessing a resource that is licensed for UC Berkeley, such as journals licensed through the library only for campus users.
  • Restricted Tunnel is a future service that will be limited to people people that need access to sensitive systems and data.  It will have increased monitoring, and will utilize many of the advanced security features of the Palo Alto Networks firewalls.

The bSecure VPN service is a collaboration between Network Operations and Information Security and Policy.

Why We Do It

Campus users who work remotely need a way to access UC Berkeley resources that are available only within the campus network. In addition, campus users may require a more secure connection as this service provides protections from eavesdropping by other devices at the user’s location.

Who Benefits

Campus members who need remote access to UC Berkeley resources.

How to Get Started

Self Service for Managed Desktops

If your computer has the managed Berkeley Desktop for Windows or macOS, you can install the "GlobalProtect VPN" from Big Fix (for Windows) or the Self Service application (for macOS) on your computer.

Software Download from vpn.berkeley.edu

If you have admin access to your computer, you can download and install the software yourself: Download GlobalProtect Software . If you use a screen reader or use the native GlobalProtect client on ChromeOS, you may want to use this alternative portal. If you're not sure, contact your department's IT support for help. 

Installation Instructions:

FAQ

Search FAQ’s in Service Now.

Service Details and Additional Information

Supported Platforms

Timeouts

Address Ranges

Support

Contact IT Client Services

https://berkeley.service-now.com/ess/

510-664-9000, option 1

itcsshelp@berkeley.edu