If you believe your CalNet credentials have been compromised, and you still have access to your account, change your password immediately. Instructions for changing your passphrase can be found online: https://calnetweb.berkeley.edu/calnet-me/manage-my-calnet-account#passph....
If you are not able to access your account, contact security@berkeley.edu.
If you have received notice from CalNet that your account has been locked, email calnet@berkeley.edu.
To regain access to your accounts, you will need to verify your ID by showing a government-issued photo ID via Zoom or in person, so be prepared.
To open a ticket with CalNet, email: calnet@berkeley.eduor call (510) 643-6839.
Additionally, if you answer yes to any of the following questions, email the Information Security Office at security@berkeley.edu immediately to report the compromise.
- While performing your normal duties, do you access protected data (UC P4) from the workstation for University business, including access to the data through central campus applications/services (ImageNow, PeopleSoft, HCM, Payroll/PPS, BFS, etc)?
- Do you suspect there are University (non-personal) documents containing protected data stored on the workstation?
- Are there file shares (also known as network drives or mapped drives) mounted on your workstation with stored protected data, whether or not you work with those files?
- Do you use accounts on this workstation that have privileged [administrator, superuser, database owner (dbo)] access to other systems with protected data?
- Do you store any usernames and passwords in plain-text (not encrypted) on the workstation?
- Do you work with Research data regulated by Campus Institutional Review Boards (IRB), California Committee for the Protection Human Subjects(CPHS), or subject to other Data Access Agreements?